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REFUND/CANCELLATION POLICIES.

Your order for the Service will be confirmed and you will have entered into a binding contract with Bell in accordance with the terms set forth in the Agreement when (i) you submit your online order and it is accepted by Netaxis, or (ii) your phone order is confirmed by email or other form. If you subscribe to the Service on a month-to-month basis and cancel your Service during a billing period, you must call 514-482-8989 to advise Netaxis of such cancellation. Your charges will be pro-rated for such billing period and your Account will be cancelled within twenty-four (24) hours of Netaxis' receipt of your cancellation notice.

Upon cancellation or termination of the Service, the cancellation fee for any non-returned Equipment will be charged as liquidated damages. Upon cancellation or termination of the Service, you must call 514-482-8989 in addition to your obligation to return the Equipment.

NETAXIS PRIVACY STATEMENT

At Netaxis, we know you are the reason we are in business. Our longstanding commitment to safeguarding your right to privacy is the reason for our reputation as a leader in the protection of customer privacy.
Any time you do business with a Netaxis, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in this statement.

Personal Information and Collection

Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. We collect information during the application process, when communicating or transacting business with you, and when providing you with service. We also collect information about you from third parties that have the right to disclose such information to us.

Use and Sharing of Data

We collect, use, and disclose personal information only for the following purposes, or others identified to you at the time of collection:
  • To establish responsible relations with you and provide you with ongoing, quality service
  • To understand your needs and preferences
  • To recommend particular products and services to meet your needs and determine your eligibility for certain other
Products & services
  • To develop, enhance, market, or provide products and services
  • To meet legal and regulatory requirements
While our general policy is not to provide personal information to any party outside of the Netaxis, there are certain limited circumstances under which it is necessary for us to do so. When we do provide personal information to third parties, we provide only that information that is required under the particular circumstances. That information is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. These third parties may include:
  • An agent acting on behalf of Netaxis
  • Another communications service provider
  • A collection agency

We may also provide personal information to Law enforcement agencies and Emergency services in emergency situations or where required by statute or court order. In some cases, personal information collected by Netaxis may be stored or processed outside of Canada, and may therefore be subject to the legal jurisdiction of these countries.

The Choice is Yours

To make our marketing efforts more efficient and relevant to you, we need to understand your needs and choices as much as possible. We also try to learn about your product preferences and purchasing habits in order to be able to target messages that are most appropriate and relevant to you.

Nevertheless, you may decide that you prefer us not to share your personal information. If this is the case, you can advise us by calling us at 514-482-8989. However, without your consent, we will be limited in our ability to proactively meet your needs as they grow and change, to offer you new products and services and to provide you with a simplified customer experience.

How to Contact Us

If you have questions or concerns about your privacy, you can contact us by email at info@netaxis.ca or call 514-482-8989 and our customer service representatives will be pleased to assist you.


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